Results

Attrition
Most call center executives recognize the impact of agent attrition, but don't have a strategy to address its root causes. With Knowlagent's proven retention tools, you can create and drive the processes that address the causes of call center agent attrition across the entire agent lifecycle. The result is lower attrition, reduced recruiting costs and improved time to proficiency.

Learn more about how some of our customers have used Knowlagent for extraordinary results:

• Coca Cola Enterprises
• Temporary Housing Co.

Collections
Most collections executives struggle to improve call center metrics such as dollars collected per agent hour, aged losses, and roll rates without adding resources. Knowlagent's call center agent training in collections improves these metrics by increasing the collector adherence to a proven collections process.

Learn more about how some of our customers have used Knowlagent for extraordinary results:

• Wireless Telecom Co.
• Financial Services Co.

Sales
With every customer interaction, revenues and customer satisfaction are at stake. With Knowlagent, your frontline call center agents will become more skilled in both selling and customer service, increasing revenue per call and improving sales conversion rates and offer ratios.

Read more about how some of our customers have used Knowlagent for extraordinary results:

• International Telecom Co.
• Financial Services Co.

Loyalty
Faced with the pressures of balancing multiple operational metrics, many call center executives struggle to find the time and resources to dedicate to improving customer loyalty.

Knowlagent's on-demand training solution enables the call center to positively impact customer loyalty by addressing its two largest factors: call center agent Call Quality and First Call Resolution.

To read more about how some of our customers have used Knowlagent for extraordinary results:

• Credit Card Processor
• Health Care Co.