Support

Services and Support

Welcome to the Knowlagent Customer Support Network, a full-service dynamic support organization dedicated to providing our customers with comprehensive best in class customer, product and technology support.

Our goal is your success and our network of certified and trained experts is committed to helping you optimize frontline performance and make the most out of every customer interaction. The Customer Support Network is an invaluable support resource that includes:

Product Alerts
Network Updates
Product and Implementation Expertise
Training
Best Practices
Frequently Asked Questions (FAQs)
Automated Tutorials
Manuals
Technical White Papers

Support Hours

Support hours are Monday-Friday, 8:30 AM – 5:30 PM (GMT-5).

To report an issue:

+1 (888) 566-9457, Option 4
+1 (678) 356-3500, Option 4
support@knowlagent.com

Once an issue has been reported, Knowlagent will assign an incident number and use this number to track the status of your request through resolution. Please have the following information available so that we can assist you quickly and efficiently:

Your name
Company name
Product
Ticket number
Describe the issue you are experiencing
Steps to recreate the issue

Sign Up

Take advantage of self-service tools and real-time updates and information designed to help you get the most out of your on-demand Knowlagent tools. If you are a new customer and need a Login ID, please e-mail us at support@knowlagent.com.

Once you receive a Login ID, you may access cases via our self-service portal. Click here to access self-service portal.